Client Services Coordinator Opening

Working in close collaboration with other team members, you will help ensure that clients receive exceptional service while supporting company and division-level goals. The role requires direct client interaction, strong written and verbal communication skills, strong partnerships with other team members, responsibility and ownership for your work, and an ability to organize and prioritize competing demands and varying responsibilities throughout the day.

About Our Company

For almost 30 years, we have provided a variety of services to support day care and afterschool facilities across Texas participating in the USDA Child & Adult Care Food Program (CACFP). We offer a unique combination of services that leverage software and deep industry knowledge to support CEs (contracting entities) in their direct participation. Our services include but may not be limited to:

● CACFP training
● Consulting during various client projects
● Software access to manage all aspects of the program
● Monthly CACFP claim processing
● CACFP contract management guidance and monitoring

Our company now operates in a completely remote environment. All staff work remotely. We have been transitioning towards new ways of providing services to prepare for future growth. This is a great opportunity to join the company at the beginning of a new chapter in our history.

Our Clients

Our clients include child care providers, adult day cares, and providers offering after school services. Currently we serve clients in Texas but have significant potential to expand services to other states.

Client Services Coordinator Responsibilities

● Manage incoming support to clients and staff.

○ Manage incoming client requests.
○ Resolve requests and inquiries directly, where possible.
○ Re-assign requests to appropriate team member(s) as needed.
○ Make outbound contact with clients as needed.
○ Monitor Client Service case and project loads.
● Collaborate with our sales, client services, and operations teams to:
○ Receive incoming records, process, re-assign, or organize accordingly.
○ Menu review and consultations for existing client menus.

-Finalize cycle menus per program guidelines for new clients.
– Review / approve menu change requests.

○ Coordinate our “CE Annual Compliance Packets” process.

– Prepare, deliver, and track the return of digital packets to meet compliance requirements.

○ New account or project setup or close-out steps.
○ Offer high-level project support as needed.
○ Coordinate initial client onboarding steps – the smooth transition of clients from the sales process to the Client Services and Operations teams.
○ Coordinate client offboarding steps for clients terminating services.
● Participate in client and team meetings as needed.
● Coordination and follow-up with internal and external parties for a flawless execution wherever possible.
● Regularly provide progress reports.

You Will Bring:

● 4+ years administrative experience with exposure to clients.
● Good technical skills for basic Microsoft applications, or the capacity to learn quickly.
● Solid data entry skills, attention to detail, and organizational skills.
● Ability to effectively manage multiple work-streams in a sometimes faster paced environment.
● Strong sense of ownership for your work and awareness of how your work impacts others.
● A friendly, helpful and positive attitude.
● Team skills – ability to establish and maintain good working relationships both internally and externally.
● Ability to thrive working independently in a permanent, remote work environment.
● Excellent verbal and written communication skills. Bilingual in Spanish is a major plus but not required.
● Willingness to grow in your skills and knowledge – a love of learning is essential.
● Bachelor’s degree or equivalent experience.

We Offer:

● Competitive compensation based on experience
● Variety in work responsibilities for greater interest
● Opportunities for growth
● Flexible work hours
● Remote work environment
● Paid company holidays (14+ annually)

To Apply:

Send a resume and cover letter to: kady@cacfpsolutions.com

Connect With Us

Phone: 800-367-1563

Phone: 800-367-1563
10900 Research Blvd Ste 160C
Austin, Texas, 78759

© 2022 CACFP Solutions