1. Enrollment Process
How do I enroll a new child or participant in the program?
You can enroll a new participant by completing the required enrollment forms through the MyFoodCloud Parent Portal. Follow the prompts to enter child and parent information.
What if I need help with the parent enrollment forms?
If you or a parent encounter difficulties with the MyFoodCloud enrollment forms, please refer to these step-by-step instructions. These instructions can also be shared directly with the parent. Should further assistance be needed, please provide a detailed description of the issue, along with the child’s and parent’s names.
2. MFC Enrollment Issues
If the system isn’t allowing you to add an At-Risk enrollee, first check that all required information is filled out. If it’s still not working, please let us know what issue you are encountering and who you are trying to add.
How do I correct an enrollment date or other information?
To correct an enrollment date or update any information, go to the participant’s record in the MFC Manage Enrollment section and select the child or participant. Make the necessary changes and save.
3. Enrollment Status & Pending Applications
How do I check or manage pending enrollments?
Log into your MyFoodCloud dashboard to view any enrollments marked as “pending.” You can review, complete, or follow up on any missing information, signature, or documents directly within the system. Step-by-step instructions are here.
What should I do if enrollment forms are missing signatures?
Follow the prompt in the MFC enrollment portal and go to the child’s record. Click into the Parent Details section to check the box to send a text/email to request digital signatures from parents or guardians. Step by step instructions are here.
4. Policy & Documentation
What is the official enrollment policy?
Your enrollment policy outlines the requirements for participant eligibility and documentation. If you need a copy or clarification of your center’s policy, contact us and we’ll provide the official document.
5. Removing & Updating Participants
How do I remove a child from the program?
Go to the participant’s record in your MFC enrollment portal, and in the Enrollment Details section type in the inactive date to update the status to “inactive”. Link to step-by-step instructions is here.