How do I cancel my CACFP Solutions service?
You can cancel your service at any time by providing a 30-day written notice. To initiate this, please send an explicit email request from an authorized account owner to help@cacfpsolutions.com.
The 30-day notice period begins on the exact business day we receive your email. During these 30 days, your system access and compliance services continue as normal, and we will process your final monthly claim as scheduled.
Why is there a 30-day notice requirement?
CACFP reimbursement claims operate on strict monthly cycles tied to the Texas Department of Agriculture (TDA) deadlines. The 30-day window ensures we have the necessary time to:
- Complete, audit, and successfully submit any in-progress monthly claims.
- Reconcile and finalize your center’s historical administrative records.
- Package and securely transfer all vital compliance documents you must retain—such as historical claim reports, Texas Delivery Reports (TDRs), and Child Nutrition (CN) label files.
- Coordinate a smooth management handoff if you are transitioning to a different sponsor or managing your Contracting Entity (CE) independently.
How do I remove my credit card from auto-pay?
Please email your request to help@cacfpsolutions.com. Our billing team will safely remove your payment method from the automated system.
⚠️ Important Note: Removing your card from auto-pay does not cancel your service agreement. You will still receive manual monthly invoices and remain responsible for all accrued service fees during your 30-day notice period.
What payment methods do you accept?
To keep administrative processing efficient, we accept the following digital payment methods:
- Automated Bank Transfer / ACH Electronic Checks
- Major Credit Cards (Visa, MasterCard, Discover, American Express)
- Apple Pay & Google Pay
We do not accept paper checks, cash, or alternative wallet balances (such as money orders or gift cards).
My credit card was declined—what happens now?
If an automated payment fails, our billing system will immediately notify you via email to update your card on file. Please note that accounts unpaid past 10 days are subject to a late fee of 2% of the outstanding balance per month.
Furthermore, per our master agreement, if an account remains unpaid for 15 days, platform access will be automatically suspended. If you are experiencing a temporary banking issue, reach out to us at help@cacfpsolutions.com right away. While not guaranteed, we review accounts on a case-by-case basis and can occasionally grant a brief payment extension while you secure an alternate payment method.
Can I get a copy of my original service contract?
Absolutely. Email us at help@cacfpsolutions.com requesting your documentation, and our team will securely email a PDF copy of your executed service contract within 1–2 business days.
What happens to my historical records after I cancel?
The data belongs to your program. Per TDA regulations, your center is legally required to retain these records for a minimum of three years plus the current program year to protect against future state audits.
Once your service officially ends, you have a strict 15-day grace period to independently download your records from MyFoodCloud, or to submit a written request to our team to provide a manual export package. After this 15-day window closes, your account data will be deactivated on our live servers, so please ensure you finalize your export promptly.